How fast are requests delivered?+
Timing depends on the scope and clarity of the active request. Some
minor updates can be completed within 48 hours. Small, well-defined
items typically move fast, while larger requests are planned as
milestones across weeks or months. We'll discuss realistic timing
before work begins.
Are there limits to the plans?+
Some. Each plan has its own limits:
- Maintenance: Covers small update requests to
existing assets or implementing created content—typically, nothing
new is created. It is not intended for new projects.
- Creative Projects: Essentially an Unlimited plan;
however, the work window is available for only two weeks out of the
month.
- Unlimited Creative: Allows unlimited queued
requests with one active request at a time for almost anything you
need done.
What happens with a larger project?+
Larger efforts are broken into practical milestones that can move
through the queue in sequence. A discovery call helps determine
whether subscription support is the right model for the work, if a
project-based approach will be better, or if additional external
resources are needed.
How do requests and communication work?+
- Choose a workflow: Typically we use Slack for
communication and Trello to manage the queue, but other options are
available.
- Meetings: We will agree on an intake,
communication, and delivery approach that suits your needs. In
order for a subscription to be successful, we eliminate most
meetings from the workflow. We reserve meetings for consultations,
kickoffs, report-outs, or clarifications.
- Define your team: Identify 1–3 people we should
communicate with. Projects should not be designed by committee.
- Define the ask: Include goals, context, source
materials, constraints, output specs, and more. The more the request
is defined, the quicker we can move through production.
- Make your request: Submit your project to the queue
and we'll start work on it the next day.
How do revisions work?+
If revisions are needed, we will continue making them until you're
happy with the deliverable before we move on to the next project. If
revisions are requested due to gaps in the request or uncommunicated
needs, the changes will be considered a new project in a reprioritized
queue.
Can I pause or cancel?+
Yes, you can pause or cancel at any time. This works well if you have
projects some months and not others; just let us know beforehand.
If work has already started and you wish to cancel, you can choose to
receive a 50% refund or use the remainder of your plan at any time.
If you know you won't use the full month, pause and resume when you're ready. You can even resume months later.
What happens if I don't use my plan? Is there rollover?+
Plans are automatcially billed monthly. It's up to you to make the most of your plan. If you think you're not
going to use your full plan for the month, we recommend to pause your subscription, then restart when you have a
need. Time will not rollover and accumulate.
Who does the work?+
It's largely just me. I have over 26 years in digital media production, and have a variety of clients from global enterprises to local businesses.
At times I may leverage my small network of talented artists and programmers at no additional cost to you.
Additional external services are available such as photographers and other specialists, and can be managed through your subscription, but are billed separately.